Terms of Service

Welcome to FESA Capital Group. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Be a resident of Malawi
• Have the legal capacity to enter into a binding contract
• Provide accurate and complete information in your application

2. Loan Applications and Approval

All loan applications are subject to our credit assessment process. Submission of an application does not guarantee approval. We reserve the right to:

• Request additional documentation to verify information
• Adjust the loan amount based on our risk assessment
• Decline any application without providing a reason

3. Loan Agreements

If your loan is approved, you will receive a formal Loan Agreement that will include:

• The principal loan amount
• The interest rate (annual and periodic)
• The total amount repayable
• The number and amount of installments
• The due dates for each payment

You must review and sign the agreement before funds are disbursed. By signing, you acknowledge that you have read and understood all terms.

4. Right of Retraction (Cooling-Off Period)

Under the Microfinance Act, 2010, you have the right to cancel a loan agreement within 7 days (excluding Saturdays, Sundays, and public holidays) if the agreement was signed outside of our physical premises.

To cancel, you must provide written notice to us within the 7-day period. Upon cancellation, you must repay any funds disbursed, and we will refund any fees paid, less a reasonable administration fee.

5. Repayment and Default

You agree to make all payments on time according to the schedule in your Loan Agreement. Late payments may result in:

• Late payment fees as disclosed in your agreement
• Negative reporting to credit reference bureaus
• Acceleration of the outstanding balance
• Legal action to recover the debt

6. Information Accuracy

You represent that all information provided to us is true, accurate, and complete. Providing false or misleading information may result in:

• Immediate rejection of your application
• Termination of any existing loan agreement
• Legal liability for fraud

7. Privacy and Data Protection

We collect and process your personal information in accordance with our Privacy Policy. By using our services, you consent to such collection and processing.

8. Electronic Communications

By using our services, you consent to receive electronic communications from us, including emails, SMS messages, and notifications through our portal.

9. Limitation of Liability

To the maximum extent permitted by law, FESA Capital Group shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Malawi, including the Microfinance Act, 2010, and any disputes shall be resolved in the courts of Malawi.

11. Changes to Terms

We may update these Terms from time to time. The latest version will always be posted on this page. Continued use of our services after changes constitutes acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms, please contact us:

• Email: fesacapitalgroup@outlook.com
• Phone: +265 (0) 884 700 781
• Address: Lilongwe, Central Region, Malawi